Terms of use

Orders will be processed at the Click & Collect rates posted at the location of pick-up, on the day of pick-up.

Please be advised that we will make every attempt to ensure that the currencies you requested on your Confirmation Order will be available for you on the requested date of pick-up. However, we may, on occasion be unable to fulfill your request. We will aim to contact you by phone or email to advise you of any concerns and attempt to adjust your order accordingly.

You will be required to present a copy of your Confirmation Order either in a printed format or on your Smartphone.

You will also be required to present whatever identification or information is required in compliance with government regulations.

You acknowledge and agree that we can refuse/cancel your order at anytime, for any reason, at our absolute discretion, especially if we reasonably feel that you will be unable to fulfill your obligations under these terms and conditions.

If we are in breach of our obligations under these Terms and Conditions, we will only be liable to you for the direct losses that you incur. Direct losses means the value of the currency You ask us to transfer, pursuant to any Contract. You accept that this is a reasonable pre-estimate of the loss you may suffer resulting from any breach of us or our obligations hereunder.

All conditions, warranties and remedies imposed or implied by any applicable law are expressly excluded (save for death, personal injury or fraud, our liability shall remain unlimited) ? Under no circumstances shall we be liable for an act of omission of any third party involved in the payment process or otherwise. All implied terms are excluded to the fullest extent available under of the law.

You agree to indemnify us against all liabilities that we incur as a result of us accepting your order(s) to buy/sell currency and/or following your instructions or instructions that purport to be from you. You will be liable for and will indemnify us against any costs, losses or liabilities that We may incur in connection with or arising out of your order(s) including, without limit, costs, losses or liabilities We incur with third party currency dealers, exchange brokers, banks or similar entities or any clearing house or regulatory body.

We shall not be liable if for any reason we are unable to perform our obligations under these Terms and Conditions due (directly or indirectly) to the failure of any machine, data processing system or transmission link or industrial dispute, delivery system or any other cause outside our control or our agents or subcontractors.

We are committed to the lawful and correct treatment of personal information and will only use information obtained lawfully and in accordance with the Data Protection Act 1998 ("the Act"). This privacy policy statement will apply equally to all of our offices irrespective of where they are based, save for where part or all of any local law takes precedence over the Act.

You agree that we may keep the personal details about you, which you or others give Us. Companies in Our Group may use and update this centrally held information to identify products and services that might be suitable for you. We may contact you about products and services available which we believe may interest you, unless you have informed us that you do not want to receive this information. In these circumstances, other companies, including those in Our Group, will not make marketing approaches to you without your consent.

We may also use your information for research and statistical analysis in order to improve the services we offer. If you ask, we will tell you what information we hold about you and provide you with a copy in accordance with the Data Protection Act. The fee for this is currently $10. The information We hold about You is confidential and will only be disclosed outside the Group with your consent.

We may check what you have told us and share information with fraud prevention agencies. It is important that you give us accurate information. If you give false or inaccurate data and we suspect fraud, we will record this in such manner as we think fit. ?

We may monitor or record phone calls with you in case we need to check that we have carried out your instructions correctly and to help improve our quality of service. ?

Your information may also be used to enable us to enforce our rights under this Agreement if necessary. We may from time to time provide you with information relating to other services that International Currency Exchange or other companies within the Group offer. Please check the relevant boxes. ? You acknowledge and agree that the processing and disclosure of information will involve the transfer of information outside the country, including to countries worldwide which do not have data protection laws. Any consent given by you in this agreement is without prejudice to any other right We may have to process information relating to You under the terms of any other agreement or as otherwise permitted by applicable.

We reserve the right to amend, cancel or suspend these Terms and Conditions at any time.

We will give you notice of such variation either by writing to you, placing an advertisement in the press and/or making an announcement via the Website.

Please be advised that ICE complies with all of USA Anti-Money Laundering Rules & Regulations.

As a result, you may be required to provide certain information depending on the amount of your transaction.

Also, in order to reinforce controls, our information system might also randomly ask certain information for any given transaction amount.

All collected data is kept on file for 5 years as per USA Anti-Money Laundering rules and regulations and handled under the control of the Freedom of Information and Protection of Privacy Act. We have implemented measures ensuring that ICE can only disclose specific information as described in the Act, only to police and specific enforcement and national security agencies, and only when established legal thresholds are met.