Need help placing your Click & Collect order?
Or perhaps just some currency-related advice?
E-mail us at: usa.service@icecurrency.com
Chat with us here: Live Chat
Hartsfield–Jackson Atlanta International Airport (ATL)
404-205-5800
Miami International Airport (MIA)
305-876-0040
John F. Kennedy International Airport (JFK)
718-751-2935
Washington Dulles International Airport (IAD)
703-572-3335
Seattle-Tacoma International Airport (SEA)
206-248-0401
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Dallas/Fort Worth International Airport (DFW)
972-973-4545
George Bush Intercontinental Airport (IAH)
281-233-3873
Not happy about our products or services? If you have a complaint about our products or services, please contact;
ICE Currency services
P.O. Box 60768
Houston, Texas 77205
Tel: 281-233-3589
If you still have unresolved complaints regarding our company's currency exchange or money transmission activity, please direct your complaint to:
Texas Department of Banking; special Audits division.
2601 North Lamar Boulevard
Austin, Texas 78705-4294
Tel: 1-877-276-5554 (Toll Free)
Email: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov
=========CALIFORNIA==============
San Francisco (SFO)
650-821-0900
Los Angeles International Airport (LAX)
310-646-7934
Special Information For California Residents
As a California resident, you have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You also have the right to request we correct inaccurate information and to request that we delete personal information that we have collected directly from you in certain circumstances. You have the right to be free from discrimination based on exercising your CCPA rights.
You may submit a request to exercise your rights to access, correct, delete or limit the use of your personal information through one of two means: Send an email to USA.Service@icecurrency.com with “Privacy” in the subject line.
We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response. Upon submission of your request, we will contact you (via the email address provided in your request) with instructions on how to verify the request, after which we will check our records for matching information and aim to complete requests as soon as reasonably practicable while being consistent with any applicable laws. You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf through these means.
